Welcome to our FAQ’s section

Here you can learn about all our products and also get some instant help from our team.

Struggling to find your answer? Our team are more than happy to help.

Frequently asked questions

Check out some of our most frequently asked questions from our customers, Still struggling? Simply call us or email us.

Can I install a charger for a electric vehicle on my own?

It is not recommended for a private individual to install a EV-Charger for charging an electric vehicle (EV). It is important to have a certified electrician install a EV-Charger to ensure the safety, compliance, and quality of the installation. This is because installing a EV-Charger requires a thorough understanding of electrical systems and the ability to work with high voltage electricity. A private individual not trained in these areas may be at risk of injury or causing damage to their home or EV.

Additionally, a certified electrician will be familiar with the local building codes and regulations that apply to the installation of a EV-Charger, ensuring compliance with these codes and meeting the required safety standards. Purchase a charger through ShamsPlug for which we also offer installation. Want to find out more? Take me there

What Is the main difference between 11kw and 22kw Electric vehicle chargers?

The main difference between 11kW and 22kW electric vehicle (EV) chargers lies in their charging speed and power output:

  1. Charging Speed:
    • 11kW Charger: This charger can deliver up to 11 kilowatts of power, allowing for a moderate charging speed. It’s commonly used in residential settings or for commercial applications where fast charging is not as critical.
    • 22kW Charger: This charger can deliver up to 22 kilowatts of power, enabling faster charging compared to an 11kW charger. It’s often used in commercial environments, workplaces, or public charging stations where quick turnaround times are important.

If you are unsure which charger you need simply contact us and our team will assist you in finding the correct solution.

What are the costs and considerations for installing a electric vehicle charger in Dubai?

The main costs and considerations when installing an electric vehicle charger in Dubai include the cost of charging unit, cost of installation, Planning permissions and site assessment. Luckily when you purchase a charger through us you can also add on installation, Our team will assist you with all the steps needed to get it installed. Simply contact us.

Which makes and models of cars do your chargers cover?

We sell a wide range of European chargers however we also sell adapter kits for Chinese vehicles allowing them to plug into European charging systems. In the bottom underneath any product page scroll to description for a full breakdown of the charging solution.

Still feel stuck and want help? Simply contact us.

I want a charger for my home but on finance, Can you help?

Yes, is the short answer we offer Tabby allowing customers to split the payment for a charger into 4 payments. Simply choose the charger you want and click checkout using tabby.

Still struggling to find what you need?

Simply contact us to have our team guide you through the process.
Our team at shamsplug are experts at all things EV